Cancel culture: Why there is a refund policy
A cancellation policy is a necessary protection for a small business in the service industry. However, as an Arizona adventure tour company owner, I am torn by putting myself in other people’s shoes when a last-minute cancellation crops up. We all have been there as a customer, right? But there have been a few nightmarishly notable reasons for a strict 48-hour no refund policy in the past for the Wild Bunch Desert Guides.